Question 1

How fast can a locksmith be at my door in Zutphen?

Accepted Answer

We cover Zutphen, Lochem, Deventer, Apeldoorn, Arnhem, Doetinchem and Doesburg, so we are usually with you within 20 to 40 minutes. At night and for the outer towns it can take slightly longer, and we always tell you a realistic time on the phone.

Question 2

What does it cost to open a door?

Accepted Answer

Door opening costs EUR 125 to EUR 175 during the day and EUR 175 to EUR 225 at night, including VAT, the call-out charge and standard fitting. The final price is confirmed on site after we inspect the lock.

Question 3

Do you open doors without damage?

Accepted Answer

Whenever the lock allows it we choose the damage-free method, so your cylinder can stay in use. If drilling is the only option we tell you first and offer a new certified cylinder straight away.

Question 4

Do I have to prove that I live there?

Accepted Answer

Yes. Before we open a door we always ask for identification and proof that you are entitled to access the property. That protects you as much as it protects us.

Question 5

Which locks do insurers in the Netherlands require?

Accepted Answer

Most insurers require SKG two star rated locks. SKG three star gives a longer burglary delay and is recommended for ground floor doors and easily reachable entrances.

Question 6

What is cylinder pulling?

Accepted Answer

Cylinder pulling is the most common break-in method in Zutphen: the cylinder is gripped and pulled out of the door in seconds. Anti-pull hardware combined with the right cylinder closes that route.

Question 7

Can several locks work with one key?

Accepted Answer

Yes. We can key your front door, back door and storage alike, so one key opens everything. You receive a key card so copies can only be made with your permission.

Question 8

Do you also work at night and on public holidays?

Accepted Answer

We answer the phone 24 hours a day, seven days a week, including weekends and public holidays. Night rates apply between 18:00 and 08:00.

Question 9

Do I get an invoice for my insurer or landlord?

Accepted Answer

Always. You receive a specified invoice with the work carried out and the materials used, plus photos on request, which is usually enough for an insurance claim.

Question 10

Do you speak English?

Accepted Answer

Yes. Our locksmiths and our phone line are English speaking, so you get a clear explanation of the work and the price before anything starts.

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